Member Engagement Associate (Spanish)

flexible Part-time Allows remote

Avaaz receives extensive correspondence from our millions of members all around the world, and our correspondence team is in charge of making sure that Avaaz members opinions and requests are effectively taken care of. 

The Member Engagement Associate (Spanish) works closely with both the correspondence team and the campaigns team at Avaaz. The core responsibility of this position is managing all the Spanish member correspondence in a friendly, clear, and efficient way – providing excellent member service to our Spanish-speaking members, and ensuring that member subscription, donation, and campaign queries are tracked and resolved on a weekly basis. 

In addition, the Member Engagement Associate supports our campaigns team with occasional translations to Spanish either for a specific campaign or for general website text. 

Responsibilities include: 

  • Managing and responding to all Spanish member correspondence via Customer service software;
  • Managing all Spanish donation issues that are raised through the Avaaz member contact form;
  • Monitoring all correspondence in Spanish and identifying brand risk and legal risk as well as campaigning opportunities;
  • Assisting campaign directors and campaigners with translations of campaign materials or other translations to Spanish as needed; and
  • Contributing to improving the overall quality of Avaaz correspondence in all languages.

Qualifications

  • Professionalism, efficiency and results-oriented delivery on short timelines.
  • Excellent written and oral communication skills.
  • Passion and commitment to global justice, citizen empowerment, and social change.
  • Strong teamwork skills, comfortable in a highly collaborative team culture and a hierarchical team structure.
  • Creativity for campaign tactics and strategies.
  • Tech savvy.

Fluency in spoken and written English is required, along with native-level Spanish.

Location

Avaaz is a virtual organization, with most of our work done over email, telephone, and Skype. Our staff are based in cities all over the world and meet at team retreats twice per year. Avaaz covers office costs, either to establish a home office or to rent one, and we support staff to house themselves in local similar organizations when preferred. 

Compensation and Benefits

Salary varies with location and experience but is highly competitive with leading nongovernmental organizations. Benefits also range with location but include 5 weeks paid vacation per year.